Proactive Mobile Application Maintenance & SLA Support
Publishing an application to the App Store and Google Play is only the first step. Operating system updates, third-party API deprecations, security vulnerabilities, and evolving device screen dimensions require continuous engineering oversight. Mantra Tech Fusion provides structured mobile app maintenance and SLA-backed support to keep your software stable, secure, and compatible.
Core Technical structure & Capabilities
Our maintenance service goes beyond reactive bug fixing to deliver systemic application stability:
- Continuous OS Compatibility: Proactive testing against developer previews of upcoming iOS and Android releases to prevent launch-day breakage.
- Crash Telemetry & Triage: 24/7 crash monitoring via Sentry and Firebase Crashlytics with symbolicated stack trace analysis and rapid triage.
- Dependency & SDK Updates: Regular upgrading of third-party libraries, analytics SDKs, payment gateways, and Gradle/CocoaPods dependencies.
- API Health & Sync Monitoring: End-to-end monitoring of API response latencies, authentication tokens, and webhook reliability.
- Store Policy Compliance: Maintaining compliance with evolving Google Play Target SDK mandates and Apple Privacy Manifest regulations.
Technical Deliverables Checklist
- Monthly technical health report covering crash-free user rates, latency metrics, and resolved tickets.
- Scheduled quarterly OS compatibility build releases.
- Security vulnerability scans and package patch deployments.
- Emergency hotfix deployment pipeline for business-critical issues.
- Updated repository documentation and dependency audit logs.
Maintenance Matrix & Response Tiers
| Severity Level | Definition | Target Response SLA |
|---|---|---|
| Critical (Sev-1) | App crash on launch, core payment flow failure, total outage | < 4 Hours |
| High (Sev-2) | Major feature malfunction with existing workaround | < 24 Hours |
| Normal (Sev-3) | UI cosmetic issues, minor telemetry defects | Scheduled Sprint Release |
| Maintenance (Sev-4) | SDK updates, store compliance adjustments, dependency pruning | Monthly Scheduled Cycle |
Engineering Roadmap & Ongoing Cadence
- Codebase Onboarding & Health Audit (Month 1): Static code analysis, dependency vulnerability check, and monitoring pipeline integration.
- Stabilization Sprint: Resolving legacy crashes, optimizing memory leaks, and bringing Target SDK up to store requirements.
- Continuous Monthly Cycle: Weekly crash log reviews, monthly patch releases, and quarterly strategic review calls.
Commercial Engagement & Pricing Models
Maintenance contracts are structured as monthly retainers with guaranteed engineering hours, clearly defined SLA response windows, and dedicated communication channels.
