1. Overview & Professional Commitment

At [Company Legal Name: Mantra Tech Fusion], we take pride in delivering top-tier digital engineering, website designing, and marketing services. Because bespoke software and design involve dedicated allocation of engineers, designers, and infrastructure hours, refunds are governed by transparent, milestone-based terms.

2. Advance Deposit & Initial Stage Cancellation

  • Pre-Kickoff Cancellation: If a client requests cancellation in writing within [Grace Period: 48 Hours] of paying the initial advance deposit and prior to the commencement of design discovery, requirement wireframing, or sprint planning, a refund of up to [Refund Percentage: 80%] of the advance will be issued (deducting payment gateway processing fees and administrative setup costs).
  • Post-Kickoff / Wireframe Phase: Once project discovery has begun, moodboards or wireframes have been delivered, the initial deposit covers the expended labor and is non-refundable.

3. Milestone-Based Refund Framework

Development projects proceed through structured milestone stages:

  • Approved Milestones: Once a milestone (e.g., UI/UX design sign-off, frontend demo, or backend API integration) is reviewed and approved by the Client, payments associated with that approved milestone are non-refundable.
  • Uncompleted Future Milestones: If a project is cancelled mid-way by mutual agreement, the Client is only billed for the work completed and verified up to that point. Any advance payments collected for uninitiated future milestones will be refunded within [Refund Processing Window: 10–14 Business Days].

4. Non-Refundable Items & Third-Party Costs

The following expenses incurred on behalf of the client are strictly non-refundable:

  • Domain name registrations and renewal fees.
  • Third-party web hosting, VPS, or dedicated server provisioning charges.
  • Commercial third-party licenses (themes, premium plugins, proprietary APIs, stock photography).
  • Active ad spend budgets paid directly to platforms like Google Ads, Meta Ads, or LinkedIn.

5. Service Dispute & Resolution Procedure

If you are dissatisfied with any deliverable, we require formal notice detailing the specific discrepancies against the agreed Statement of Work. Our technical leadership will review the notice and provide up to [Included Revision Cycles: 2] complimentary correction sprints to rectify any non-conforming functionality before any cancellation claim is processed.

6. How to Request Cancellation

All formal cancellation requests must be submitted via email from the authorized primary email address to [Billing Support Email: billing@mantratechfusion.com / info@mantratechfusion.com] stating the project reference number and reasons for cancellation.